Cancellations/No Call No Shows (NCNS) Policy

If it is necessary to cancel/skip your grooming appointment, we do ask for a 24 hour notice when possible. Early notification allows us to fill empty appointments with call ins or our wait list. Not notifying us causes the groomers to miss out on appointments they could have otherwise filled, and a loss of commission for them. We do understand that unexpected issues can occur without much notice, please notified us ASAP in those cases.

After the first last minute cancellations, a second will result in having to pay a $25 scheduling fee for your next appointment. The $25 will apply towards the groom, however if you cancel again within 24 hours, or NCNS, the deposit is lost.

After the first No Call No Show, if a second one occurs, we will charge a $25 missed appointment fee before allowing for rescheduling. Continued missed appointments may result in us not taking future appointments for your pet.

Appointment Arrival Times:

We have specific times they take throughout the day for grooming to allow for time for teaching and providing timely services. Please arrive promptly for your appointment. Late arrival for appointments throws off the grooming schedule and takes away time from the students for learning, this is why we book your pet at a specific time. If you are going to be late, please notify us as soon as possible. If you are more than 10 minutes late, we will give you a call to confirm you are on your way.

A late fee will be applied for pet arriving more than 15 minutes late. Late fees are $5 on small dogs/bath dogs, and $10 for large breed dogs/cats. Staff may also refuse appointments more than 15-20 minutes late depending on the days schedule. If your pet is late, you should also expect that they may take longer to finish than usual, as the staff cannot allow all other grooms to be late to accommodate for time requests.